Welcome to the Elaine Newman Knitwear website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

I will take all reasonable care, in so far as it is in my power to do so, to keep the details of your order and payment secure, but in the absence of negligence on my part I cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

No item is ever made or packaged knowingly to be substandard. All items are of the highest standard of workmanship.

DELIVERY

Items will be dispatched ASAP by Royal Mail at the carriage that the customer has requested at the checkout.

Should there be any variation from this Elaine Newman Knitwear will contact you.

All orders are despatched via trackable and signed for mail. All claims for non-delivery must be made within 14 working days from me dispatching your order.

INTERNATIONAL DELIVERY

If you cannot find the shipping you require, please contact me with your requirements.  A quote can then be obtained for shipping.  Upon agreement a PayPal invoice will be sent.  Once funds have cleared the order will be made and dispatched within a week of the funds clearing.

For overseas orders, any duties or taxes due are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties/tax the purchaser is responsible for all return postage costs.

PRICES

All prices are in £ Pounds Sterling.

RETURNS

Under the "The Consumer Contracts Regulations 2013" you have the right to cancel your order and I will accept cancellations up to 30 days from the day the order was delivered to your requested delivery address.

Any items returned due to change of mind must be unused and in the same condition as received.

​If an item arrives damaged or is incorrect, please contact Elaine Newman Knitwear within 14 days of receipt of goods.

Please use see my returns policy before returning the item(s). 

Returns will only be refunded for damaged or faulty items and will be based on the cheapest delivery method available, any cost of premium postal services is non-refundable.

Please see my Privacy Policy for Data Protection compliance.

Acceptance of these Terms will not affect your statutory rights.

Errors and omissions excepted